Mobile payment adoption continues to rank among the most-discussed topics in the retail, hospitality, and payment industries. Statistics indicate that the future of mobile payments is bright, even if adoption is occurring at a slow pace. For example, according to a Gallup poll conducted in 2015, 13 percent of Americans had a mobile wallet, such…
Increasingly, kiosks are being embraced in a wide variety of vertical markets, yielding multiple benefits to businesses and consumers. Here are five kiosk trends driven by time saving, convenience, and efficiency. 1. Kiosks speed up restaurant service. Restaurants with counter service can use kiosks for line busting by allowing customers to place their orders at…
The holiday shopping season is almost here, and there are steps retailers must take now to see strong sales from Black Friday through the end of the year. This guide includes a few tips to help your store navigate the holiday shopping season while keeping cash registers jingling. 1. Be prepared. Stock up early for…
*Update: “A federal district court for the Eastern District of Texas granted an emergency request to delay the Dec. 1 2016, effective date for the new federal overtime rule until it can rule on two challenges to the rule itself,” said an article published by the National Restaurant Association on November 22, 2016. To view the…
For many consumers, there’s more to dining out than simply having a meal — it’s the overall experience that counts. Many factors can impact that experience, including restaurant staff presentation. The appearance and attitude of your staff can be just as critical as the quality of your menu when it comes to creating experiences that…
Advertising is still a good way to get the word out about your restaurant, but consumers usually don’t base restaurant choices on ads. According to a Nielsen survey, 92 percent of consumers trust the word of friends, family members, and other consumers when deciding where to dine out. So it’s no surprise that savvy restaurant…
Positive retail vendor relationships have a bearing on whether a store or retail chain survives in today’s competitive business environment. In today’s customer-centric retail climate, retailers are especially aware of the importance of building customer relationships, but retail vendor relationships — which have a major impact on your business — are also worth nurturing. What…
If you consider product returns one giant, expensive headache, you aren’t alone. However, satisfactory returns can actually benefit retail businesses. According to a study conducted by J. Andrew Petersen of the University of North Carolina and V. Kumar of Georgia State University, leniency (within reason) toward customer returns can improve business by eliminating customers’ fear…
Opening a restaurant? One of the most important steps you should take is obtaining a trademark for your restaurant’s name. After all, a name is closely associated with identity and one of the most critical distinctions from your competition. With this in mind, here are five things new restaurant owners need to know about trademarks.…
If you’ve come this far, you’ve already chosen your POS software. If you haven’t, stop right there and read this (link to Part I) first. Use this checklist that outlines how to choose a retail POS system to help you evaluate your POS hardware choices. 1. Compatibility. Not all POS software works on all…