Our ERP Transition

Everything you need to know as Touch Dynamic upgrades their ERP system.

Important Shipping Announcement

Due to the ERP migration upgrade, Touch Dynamic
will not be shipping orders on August 13th or 14th.

Please plan accordingly.

Countdown to a New ERP

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Top 5 Changes You Need to Know

  • New Customer Account Number

    Find it on: invoices, statements, & other account docs.

  • New Invoice & Document Formats

    Updated layouts and designs on sales orders and more.

  • Credit Cards Must be Re-entered

    Please contact Sophia to be sent a link to submit.

  • Tax Certificates May Need to Be Updated

    Please contact Robyn to verify what we have on file.

  • Go Live Date / August 17, 2026

    We will be officially live on our new ERP by 8/17.

Sophia D'Agostino

Collecting Credit Card Info

Contact Sophia to receive a secure link to update your payment information before August 17th.

sdagostino@touchdynamic.com
Contact now

Robyn Katz

Sales Tax & Resale Certificates

Contact Robyn to verify which certificates we have on file or submit updated documentation before August 17th.

rkatz@touchdynamic.com
Contact now

Common Questions

As we transition our ERP systems, please find all common questions and answers here.

General

Why are you changing ERP systems?

We are upgrading from Sage to Acumatica to improve order processing, inventory visibility, invoicing accuracy, overall customer service, and more. This investment will help us serve customers more efficiently and support future growth.
When will the new system go live?

Our new ERP system will go live on August 17, 2026. During the transition, our team will work to minimize any disruption to your business.
Will there be any service interruptions?

Yes, there is scheduled to be. Due to this, We will not be shipping orders on August 13th & 14th. Please plan ship dates for orders around these dates.

Orders & Quotes

Will my open orders be affected?

No. We are carefully migrating active orders to ensure continuity throughout the transition.
Will my quotes remain valid?

Yes. Existing quotations will continue to be honored according to their stated terms and expiration dates.
Will product pricing change because of the new ERP system?

No. The ERP implementation itself does not impact your current pricing agreements.

Invoices & Payments

Why do my invoices look different?

The new ERP system uses updated document layouts. You may notice a different appearance for quotes, sales orders, invoices, packing slips, statements, and other business documents.
Will payment methods change?

Most payment processes will remain the same. However, customers with saved credit card information will need to provide updated payment details.
Why do I need to resubmit my credit card information?

For security and PCI compliance reasons, stored credit card information cannot be transferred from the previous system into the new ERP platform. Customers with saved payment methods will need to securely provide their information again.

Tax & Compliance

Why am I being asked for a resale or tax exemption certificate?

As part of the ERP implementation, we are validating all tax-exempt records to ensure compliance with state sales tax regulations.
What happens if I don't provide an updated certificate?

If a valid exemption or resale certificate is not on file, applicable sales tax may need to be collected.

Shipping & Tracking

Will shipping processes change?

No significant changes are expected. Orders will continue to be processed and shipped through our standard fulfillment procedures.
What should I do if I notice incorrect account information?

Please notify Customer Service immediately so we can review and update your information.

Support & Contacts

Who should I contact if I experience issues during the transition?

Please contact your sales representative or our Customer Service team. We have dedicated resources available to assist with questions related to account numbers, invoices, payments, and orders.
What should I do if I notice incorrect account information?

Please notify Customer Service immediately so we can review and update your information.