To perform an accurate assessment of their budget allocations, it’s important for professionals in the restaurant industry to have a firm grasp on spending trends. Hospitality Technology’s 2014 Restaurant Technology Study recently released a study that examined restaurant spending by speaking to restaurant owners and managers across all restaurant segments. The good news? Point of…
It’s easy to see that the U.S. restaurant industry has experienced a shift in attitudes toward restaurant technology – consumers are interested in assistive tools that they can access via web or mobile and restaurants are interested in customer-facing solutions. Think of it like a “you scratch my back, I’ll scratch yours” scenario: restaurants can…
When managing a restaurant, it’s important to remain profitable without compromising value, or vice versa. That is a common mistake made by restaurant operators. Successful restaurant management isn’t achieved in a day – managers must spend several weeks or months implementing optimization practices. Here are five ways restaurant operators can achieve management success over time:…
Despite the rise of delivery, take-out and online ordering technologies, restaurant still value the physical experience. In fact, U.S. businesses lose an estimated $83 million annually due to poor customer service according to Parature, and 62 percent of U.S. consumers have switched brands in the past year due to poor customer service. In other words,…
The threat of an e-commerce takeover has retailers everywhere shaking in their boots. They’re thinking, “What can we offer that the internet can’t?” In response to the phenomenon, smart retailers are doing everything in their power to improve the in-store experience. They know that consumers aren’t drawn to their brick-and-mortar stores for the prices or…