It’s been a rough year for brick-and-mortar retailers. In fact, USA Today reported that top clothing retailers like Abercrombie & Fitch, Barnes & Noble, Aeropostale, J.C. Penney, Office Depot, RadioShack, Sears, Staples and Toys “R” Us are the ones planning to close the most stores in 2014. In general, consumers are choosing to shop online…
Theater owners and managers, imagine this situation from your customer’s point of view: it’s Friday night and you’ve just found out that the movie you’ve been dying to see is finally in theaters – with 20 minutes left until the last show time. You figure that’s enough time to make it to the theater and…
For several years, merchants have aspired to reduce the costs their customers have had to pay for swiping their debit cards. If you’re in the restaurant or retail industries, you have probably heard the recent buzz surrounding the swipe fee ruling – and you’re probably wondering what it will mean for both your business and…
Many businesses are under the impression that implementing cloud POS software means ditching their existing system entirely and trading their traditional terminals in for tablets and handheld devices. That isn’t true. Cloud computing doesn’t have to be a huge undertaking. It can be as simple and seamless as your retail or restaurant business requires. Cloud…
In recent years, consumers have come to not only enjoy, but expect the ability to place their restaurant orders online. And restaurant owners are realizing that online ordering allows them to boost profitability and improve customer activity tracking. Including online ordering capabilities on your website puts you where your customers are. 1. Larger orders When…
At the heart of every successful quick service restaurant business is speed and accuracy. Quick service customers expect their orders to arrive both promptly and correctly – especially while at the drive-thru window – so that they are able to carry on with their day or get where they need to go. After all, slow…
When you think of a “next generation restaurant” or a “restaurant of the future,” what do you picture? How will restaurants continue to evolve and improve over the next decade or two? Well, it doesn’t take a genius to figure out that technology will move to the forefront (even more so than it already has)…
Marketers used to try to convince consumers to buy their product before even conversing with them. A modern restaurant’s strategy should be to engage with their future customers BEFORE convincing them to buy anything. That’s how brands are winning business in 2014. That said, the key to reaching new and existing customers is to send…
Point of sale (POS) systems are an essential part of modern businesses – no matter the size. They allow restaurants and retail stores to gain a competitive edge by improving customer service, developing a strong sense of customer loyalty and eventually increasing their annual revenue. It is important to choose your POS system carefully, as…
Successfully managing an establishment that serves alcohol requires a lot more than a liquor license and a few experienced bartenders. To keep your bar or nightclub running smoothly, it is important to have processes in place that streamline your service, optimize your inventory and increase your sales. Keep reading to learn how you can accomplish…