Speed and convenience are essential elements in most restaurant environments, but never more paramount than in fast-casual dining. Savvy owners and managers continually seek innovative ways to improve these qualities and enhance the customer experience. One of the best paths to achieving these goals is to leverage the right technology — in this case, self-ordering…
Complacency kills your competitive edge. Your competition is constantly striving to improve its product offerings and customer service. Are you doing everything you can to engage with customers in the most compelling way possible? We get it. As a retailer, you have a lot on your plate. You have increasingly difficult customer demands to meet.…
We all know customers today are built differently. The definition of a perfect shopping experience is changing for everyone. Many customers want interaction while they are shopping, but that doesn’t always mean interacting with other people. Since most of your customers spend large portions of their day interacting with technology, they are increasingly accustomed to…
What are the biggest pain points you’re dealing with as a restaurant owner? Where are you seeing holes in your business model? The most common ones include: Staffing: Labor shortages continue to plague an industry that historically already had a high turnover rate. Order Errors: If you’re still using an old-school pen-and-paper ticketing system, you’re…
Running a successful business means paying attention to the bottom line. You want to know you’re getting a good return on investment (ROI) for everything you put into your restaurant — including your technology. Point of sale (POS) technology, especially self-service kiosk solutions, can seem a little intimidating because it can carry a higher initial…
How Family Fun Centers can benefit from indoor kiosk solutions Technology in the family fun center industry is key to a successful business model, smooth processes, and a memorable guest experience. Regardless if you are an indoor fun center, arcade, bowling alley, skating rink, or other type of family fun center, the technology possibilities are…
A major factor for success in the restaurant industry is understanding your customers . This means what they want (in terms of products and services), what they need, and how they think. It can be a challenge because customer preferences are ever-shifting. It’s interesting to observe how changes in certain areas (such as technology) can…
Self-service has been steadily gaining popularity among customers and business owners alike in recent years. For customers, it offers convenience, shorter wait times, and greater control over their experiences, increasing satisfaction. For business owners, the use of self-service kiosks can be a way to combat ongoing labor shortages. In addition, it even make the most…
The New Year is right around the corner. The Christmas season will be busy. Now is the time to make sure you have your plans for next year set and that you are ready to take on new challenges and opportunities. Here are some questions to ask yourself to make sure you are getting the…
Sales Kiosk 101: Best Practices for Implementing a Kiosk POS Solution You’re thinking about implementing a sales kiosk in your restaurant, but you want to do it in such a way that considers both your staff and your customers. It’s all well and good to have happy staff and happy customers, but the point-of-sale kiosk…