Looking for a way to make the shopping experience better for both customers and staff alike? Some of the biggest problems retailers face can be solved by properly utilizing tablets in retail management. Inventory management issues, problems at check out, and having ineffective, out-of-date data can lead to bad decisions, upset customers, and lost sales.
All of these problems can be dealt with or avoided completely with tablets. Strategic use of this retail technology can help your business:
- Manage your inventory
- Streamline operations and checkouts
- Access analytics for better decision making
- Run more efficiently
Trying to pave a highway without the right equipment would be a frustrating and fruitless endeavor, right? Tracking inventory can be similarly frustrating when you don’t have the right technology.
You almost certainly have a retail management system to scan items into your inventory when they are delivered to your stores. But once those items move from your storage to your display shelves, it’s easy for something to get misplaced and cause confusion, possibly even leading to the loss of a sale. This confusion is one of the top complaints of many workers in retail.
According to the Global Shopper Study, 28% of retail employees claim that it’s difficult to obtain information quickly enough to help shoppers. They need a way to quickly access data in order to help customers before those shoppers lose interest and move on. When employees are armed with tablets, they can quickly check the inventory in their individual store or across your entire chain of stores. When your employees know they have access to good information, they can help your customers find the perfect product that meets their needs and make the sale.
Employee Checkout Speeds
In the retail business, checkouts are where the rubber meets the road—and the point where all of your hard work literally pays off. You want to make sure that it is a positive experience for your customers and every item is checked out properly and efficiently.
A tablet solution can work wonders to improve your checkout process. Your employees can clip their tablets onto a stand and check out customers at the counter like normal. Or, if a line is starting to build up, additional employees can be brought in to checkout customers from anywhere in the store. With the right mobile point of sale (POS) technology, employees can approach customers, alleviating the lines and keeping everything moving along smoothly.
Good data is critical to making good decisions. But without accurate information, your decision-making will suffer. A crucial component of that data is the location of the items in your inventory. Easy access to this data is important, not just for top-level decision makers, but also the retail associates on the floor that need the information while they are helping shoppers.
The data needs to be current and accurate. If it isn’t real-time data, then it can’t help in the moment a customer is looking for a specific item.
Your employees can also benefit from knowing what is coming in and what is going out. If they can’t find something on the shelf, they can tell the customer the item is on its way and when it will be delivered. They can then work with the customer to arrange home delivery or in-store pick-up depending on what the customer prefers. The right retail management platform can provide access to accurate data, helping employees at every level of your organization and drive your retail business to success.
Make Retail Management Easier With The Right Tablet Solution
Everybody loves accuracy and efficiency in the workplace.When technology can help your business operate better, you need to consider the solutions carefully and make sure it can push your business in the right direction from management and associate processes to checkout speeds. Help yourself, your staff, and your customers by implementing a right tablet solution for your business.