True or false: a point of sale system is a point of sale system, and it doesn’t matter which one a merchant happens to choose. If you said “false,” you’re right. Not only do point of sale systems differ by manufacturer, they also differ in terms of features—so a point of sale system that works…
New technologies are hitting the restaurant market at breakneck speed, with a number of new restaurant POS trends taking hold. Let’s take a look at the top three such trends and what is motivating operators to jump on the bandwagon. Mobile/tablet POS: Of all restaurant POS trends, this one rises to the top of the…
Over the past few years, restaurants and other types of businesses have begun to leverage digital signage and gamification to engage customers. This is becoming easier as the cost of digital display solutions decreases. Meanwhile, the popularity of games on social media sites like Facebook has boded well for gamification – the process of utilizing…
There’s no denying that high-quality food plays a key role in helping restaurants cultivate a repeat clientele. However, top-notch restaurant customer service is an equally important factor in ensuring that customers return to your restaurant again and again. Proper restaurant customer service can also boost your bottom line: According to researchers at Harvard University, increasing…
The popularity of all types of pizza makes operating a pizzeria a potentially profitable endeavor. However, many obstacles—from the unique way in which pizza is ordered and priced to multiple serving and delivery methods—make the POS software needs of pizza restaurants different from those of other types of eateries. Here are five challenges operators face…
A point-of-sale (POS) system is likely the most important technology you’ll integrate into your restaurant. Everything from management reports and labor tracking to customer engagement is achieved through a restaurant POS. And there are countless decisions prior to committing to a new system such as: the right hardware like touch screen monitors, kiosks and printers…
When managing a restaurant, it’s important to remain profitable without compromising value, or vice versa. That is a common mistake made by restaurant operators. Successful restaurant management isn’t achieved in a day – managers must spend several weeks or months implementing optimization practices. Here are five ways restaurant operators can achieve management success over time:…
Despite the rise of delivery, take-out and online ordering technologies, restaurant still value the physical experience. In fact, U.S. businesses lose an estimated $83 million annually due to poor customer service according to Parature, and 62 percent of U.S. consumers have switched brands in the past year due to poor customer service. In other words,…
Theater owners and managers, imagine this situation from your customer’s point of view: it’s Friday night and you’ve just found out that the movie you’ve been dying to see is finally in theaters – with 20 minutes left until the last show time. You figure that’s enough time to make it to the theater and…
At the heart of every successful quick service restaurant business is speed and accuracy. Quick service customers expect their orders to arrive both promptly and correctly – especially while at the drive-thru window – so that they are able to carry on with their day or get where they need to go. After all, slow…